Answer every appointment request, even when reception is busy

How we work with a clinic

1. 01

   Consultation: a day at your front desk

   We look at how patients find you, how requests arrive (calls, JustDial, Practo, Google, WhatsApp), what reception does between billing and phone calls, and where requests wait. We also look at which services and doctors you want to fill first. You get a plan: what to build, what to skip, the build cost and the timeline.

2. 02

   Build: replies, bookings and reminders

   Depending on the plan, that can be a website patients can book from, a WhatsApp reply that asks for the service needed, preferred time and branch, then offers real slots from your calendar for reception to confirm, reminders before the visit, and reports or prescriptions sent once the doctor signs off.

3. 03

   Grow: patients finding the right doctor

   Once bookings are handled, we help patients find you: a Google Business Profile that answers common questions, a page for each speciality and doctor, and getting found in AI search. The wording describes services and timings, never outcomes, and the doctor approves it before it goes live.

• A reply to every request while reception is busy

  Requests from JustDial, Practo, Google and WhatsApp get an answer straight away, with the questions reception needs: service, preferred time, branch, new or returning patient.

  How AI lead qualification works on WhatsApp
• Missed calls followed up on WhatsApp

  When a call goes unanswered in a busy hour, the caller gets a WhatsApp message offering to book, so they have a way back other than calling the next clinic.

  Automations and AI for the front desk
• Slots offered from your live calendar

  The patient picks from real open slots. Reception confirms with one tap, and cancelled slots go back on the calendar for the next request.

  Software and apps built around your clinic
• Reminders before the visit

  A reminder the day before and on the day, with an easy way to reschedule. Patients who cannot come can say so, and the slot is offered to someone else.

  CRM, WhatsApp and email for follow-up compared
• Reports and prescriptions sent when ready

  Once a report is uploaded or a prescription is signed, the patient receives it on WhatsApp, which cuts down the calls asking whether results are ready.

  How n8n workflows connect your existing tools
• Where new patients come from

  Requests and bookings by source (JustDial, Practo, Google, referrals) and by doctor, so you know which listings are worth paying for.

  Marketing and getting found on Google

Frequently asked questions

• Can a doctor or clinic reply to patients on WhatsApp?

  Yes, when the patient contacted you first or has agreed to receive messages. Medical councils restrict advertising by doctors, so the messages stay factual: services, timings, slots and reminders, with no claims about results and no comparisons with other doctors. We do not give legal advice; the doctor or practice manager approves every message before it goes live.
• Does the assistant give medical advice?

  No. It asks which service or doctor the patient needs and when they can come, and nothing more. Anything that sounds urgent is passed to a person straight away with a suggestion to call the clinic or emergency services. Clinical questions are always answered by your staff.
• How is patient information handled?

  The intake collects only what booking needs: name, phone number, service and preferred time. Clinical details are not requested on WhatsApp. We agree with you where data is stored, who can see it and how long it is kept, and we design the flow so a patient's consent to receive messages is recorded.
• Does it work with our clinic or lab software?

  It depends on the software. Some clinic and lab systems offer an API or webhooks, some only export files. We check yours during the Consultation. Where there is no clean connection, we keep the booking calendar as the single source and show reception a simple daily list.
• What happens in the Consultation?

  We go through how requests reach the clinic, what reception handles in a day, which services you want to fill and which tools you already use. You get a written plan: what to build, what to skip, the build cost and the timeline. If your current booking tool already does the job, the plan says so.